Archive for April, 2019

Agarwal votes against Anglo American director at investor meeting

Tuesday, April 30th, 2019

Bulgaria Can Import Romanian Natural Gas From Next Year

Tuesday, April 30th, 2019

From the beginning of next year, Bulgaria will be able to import up to a billion and a half cubic meters of natural gas from Romania. This was reported during the energy conference in Sofia dedicated to alternative sources of blue fuel.

In December, Romania will have to finish its compressor station near Giurgiu, which will allow Bulgaria to receive full natural gas from our northern neighbour. This was announced by Yassen Ivanov from the Bulgarian state-owned company Bulgartransgaz.

Besides the relationship with Romania, relations with Greece and with Serbia are also key for the country. It turns out, however, that the commissioning of the Bulgarian-Greek gas connection is not without problem.

The company owner ICGB will announce builders and pipe suppliers for it within two weeks.

In case the procedure is appealed, the company will ask for a pre-implementation because any delay would be fatal for the project to be completed by the end of 2020.

Source

Decaffeinated Whitbread serves unappealing Brexit blend

Tuesday, April 30th, 2019

Skinnier hotels-only business has given bitter taste to its shares

The EC Discusses Priorities For the Future of Europe in the Next Term

Tuesday, April 30th, 2019

EU leaders, without the UK, will meet on May 9th at an informal meeting in the Romanian city of Sibiu to discuss the future of Europe. The European Commission today presented guidelines for EU development after the May and UK elections.

What has changed in Europe in the last 5 years and what are the expectations of Brussels for the future, says our correspondent Desislava Apostolova from BNT. 

Roaming prices, the creation of a European Prosecutor’s Office, the rescue of Greece from bankruptcy, the ban on plastic packaging, the Refugee Agreement with Turkey, the Posting of Workers Directive, the Presidential Agreement on the name of Northern Macedonia and the Paris Climate Agreement are just some of the things , which the current European Commission regards as its success.

The EU term expires on October 31, and her chairman Jean-Claude Juncker and he said that he will not run again. At the end of his mandate, the Juncker Committee presented an 80-page document outlining its achievements and development trends over the next 5 years. In his view, the European Union must continue to protect its citizens, to be competitive, just, influential and sustainable.

Margaritis Skinas, spokesperson for the European Commission: The summit in Sibiu next week allows European leaders from the 27 countries to define new, ambitious and realistic goals for the next political term, which begins very soon after the European elections in late May .

Specific solutions at the Sibiu meeting, which takes place on Europe Day, are not expected. It is rather symbolic because it is on the eve of the European elections before the UK finally left the EU and at a time when Europe continues to be divided on important topics such as migration or new rules in transport, for example.

No concrete solutions are expected, because voters across Europe are the ones who will decide with their voice at the end of May what will be the future of Europe.

Source

A 24-hour Transport Strike Was Announced in Greece on May 1

Tuesday, April 30th, 2019

It will affect the movement of the subway, the ships and the ferries, reported NOVA TV. 

According to information from the Bulgarian Embassy in Athens on May 1, 2019, a 24-hour transport strike is announced in Greece that will affect bus, trolley, city electric rail transport as well as subway, ship and ferry traffic.

The public transport drivers serving Athens and Pieria will strike throughout the working day. Drivers in the subway will strike from 9:00 to the end of their working hours, and on ships and ferries from 00:00 to 24:00.

For additional, more detailed information, Bulgarian citizens can contact the Embassy in Athens at 0030 2106748105 and 0030 6937096220.

Travelers can also contact the Coast Guard in Greece and the tourist companies whose services are used for reservations.

Source

Toplofikatsia Sofia Stops the Heating in Sofia

Tuesday, April 30th, 2019

 

Starting today, heating is halted in the capital, reported by Toplofikatsia Sofia, quoted by Darik News.

For this reason, the company urges customers to provide access to all dwellings, including apartments where the heaters are not used or removed.

Source

The Total Producer Price Index in Industry in March 2019 Up with 0.7%

Tuesday, April 30th, 2019

The Total Producer Price Index in Industry in March 2019 went up with 0.7% compared to the previous month, reported the National Statistical Institute (NSI).

Higher prices were registered in the mining and quarrying industry by 2.0% and in manufacturing by 1.4%, while in the electricity, gas, steam and air conditioning supply prices decreased by 1.6%. In the manufacturing3 , more significant increase in prices were reported in the manufacturing of basic metals by 4.2% and in the manufacture of other non-metallic mineral products by 1.4%, while prices went down in the manufacture of motor vehicles, trailers and semi-trailers by 0.8% and in other manufacturing by 0.6%.

The Total Producer Price Index in March 2019 increased by 4.6% compared to the same month of 2018. The prices rose in the electricity, gas, steam and air conditioning supply by 7.0% and in manufacturing by 4.2%, while prices decreased in the mining and quarrying industry by 1.9%. In the manufacturing more significant increase in prices were seen in the manufacture of tobacco products by 7.9%, in the manufacture of basic metals by 7.4% and in the repair and installation of machinery and equipment by 3.9%.

Producer Price Index on Domestic Market in March 2019 remained unchanged compared to the previous month. The domestic prices went up in mining and quarrying industry by 2.3%, in manufacturing by 0.5%, while in the electricity, gas, steam and air conditioning supply the prices went down by 1.0%. In the manufacturing2 , compared to the previous month the prices went up in the manufacture of basic metals by 3.4% and in the repair and installation of machinery and equipment by 1.0%. The domestic prices went down in the manufacture of wearing apparel by 0.5%. 

Producer Price Index on Domestic Market in March 2019 increased by 4.1% compared to the same month of 2018. The prices rose in the electricity, gas, steam and air conditioning supply by 5.9% and in manufacturing by 3.4%, while in the mining and quarrying industry the prices fell by 2.4%. In the manufacturing compared to March 2018 more compelling price increase was reported in the manufacture of tobacco products by 10.6%, in the repair and installation of machinery and equipment by 5.8%, and in the manufacture of chemicals and chemical products by 5.1%. 

Producer Price Index on Non-domestic Market in March 2019 increased by 1.8% compared to the previous month. In the manufacturing2 the non-domestic prices rose by 2.3%. More significant price increase was reported in manufacture of basic metals by 4.3% and in the manufacture of other non-metallic mineral products by 3.3%. Prices went down in the manufacture of motor vehicles, trailers and semi-trailers by 0.9%, in other manufacturing by 0.8%, and in the manufacture of wood and of products of wood and cork, except furniture, manufacture of articles of straw and plaiting materials by 0.5%.

Producer Price Index on Non-domestic Market in March 2019 increased by 5.5% compared to the same month of 2018. In the manufacturing, the prices went up by 4.9%. The non-domestic prices rose in the manufacture of basic metals by 8.6%, in the manufacture of rubber and plastic products by 4.6% and in the manufacture of leather and related products and in the manufacture of furniture – both by 4.1%.

Source

Mexico’s Pemex swings into first-quarter loss

Tuesday, April 30th, 2019

46% of Consumers Want to Deal with Ecommerce Issues through Email

Tuesday, April 30th, 2019

Customer Service Channels Statistics

How you respond to your customers is a good indicator of the long-term success of your business. And as more people shop online, this will entail addressing issues with eCommerce. This means making as many communication options as possible.

According to a report from Sykes, only 26% of eCommerce sites provide an email address. But almost half or 46% of consumers in the U.S. want to use email to resolve issues they might have. This data highlights the pain points customers face in resolving problems quickly.

If you don’t make yourself readily available on your site, customers will not enjoy their experience. And as data after data has shown, they will take their business elsewhere. In the U.S. 82% of consumers stop doing business with a brand because of customer service.

The report provides insights into the importance of offering options users prefer for communicating. Providing more options and making them available is critically important because more consumers are using them, and they now expect it.

So, What Customer Service Channels are Sites Offering?

Better to ask, how many communication channels are there, and how many clicks away are they from the home page?

The report says 98% of eCommerce sites have a phone number listed, but it is 1.23 clicks away from the homepage. The number of clicks goes up to 1.4 for the 26% of sites who have an email address. This is followed by 2.05 clicks for 73% of sites with a live web chat, and 2.44 clicks for 64% who use a web form.

The graph shows the number of clicks for each communication channel.

Customer Service Channels Statistics

When it comes to using social media, 91% of sites have their Facebook and Twitter links on the home page. But the amount of time it takes for a business to respond on Facebook varies greatly.

Close to 10% respond instantly on Facebook and less than 5% said within minutes. Another 8% said within an hour, followed by 28% within hours and a little over 30% said within a day.

Customer Service Channels Statistics

What do Consumers Want?

Sykes asked over 2,000 U.S. consumers which communication channel they would use if they have an issue while shopping online.

Phone and email took the top two spots with 51.7% and 46.2% respectively. The respondents said live web chat at 26.8%, web form at 27.2%, Facebook at 8.3%, and Twitter at 4.6%.

Here is what consumers prefer.

Customer Service Channels Statistics

The demographics which responded to this question revealed older users prefer the phone and younger users like social media.

Another obvious question is, why are eCommerce sites not making their communications channels readily available?

The good news is the technologies are affordable and easy to deploy. And for small business owners, it is yet another way digital technology makes it possible to compete with large brands.

If you have an eCommerce site, ask your web developer about these communications options and make them easily accessible.

Research and Survey Methodology

Sykes researched the top 100 US eCommerce sites compiled from Similar Web’s 2018 Q1 Index and Alexa’s Top Shopping Sites. It then surveyed U.S. residents via Google Surveys in December 2018 and January 2019.

They were asked, “If you encountered a problem when shopping online, what methods of communication would you use to contact the store or retailer?”

The sites received a score based on each type of communication along with the response time.

Image: Depositphotos.com

This article, “46% of Consumers Want to Deal with Ecommerce Issues through Email” was first published on Small Business Trends

Source

France to delay nuclear energy cutbacks by a decade

Tuesday, April 30th, 2019

Move aimed at making country carbon-neutral by 2050

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